Call center Executive
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| Company Name | Meraki Group |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Meraki Group is seeking a Call center Executive to join their team in Dubai, United Arab Emirates. This role involves providing exceptional customer service and support, ensuring customer satisfaction with Meraki Group’s diverse products and services.
Company Overview
The Meraki Group is a multinational, multiproduct group that commenced operations in the UAE in 2015, with businesses spanning education, real estate, and allied industries and services. Meraki is driven by passion and attention to detail, committed to delivering exceptional experiences and value through expertise and customer focus.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Handle incoming customer calls, emails, and chats professionally and efficiently.
- Provide accurate information and solutions to customer inquiries and issues.
- Record customer interactions and transactions accurately in the system.
- Escalate complex problems to the appropriate departments for resolution.
- Maintain a high level of customer satisfaction and contribute to positive customer experience.
- Adhere to company policies and procedures regarding customer service.
Requirements
- Previous experience in a call center or customer service role (2+ years preferred).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-focused approach.
- Ability to work effectively in a fast-paced and dynamic environment.
- Proficiency in using CRM software and other call center technologies.
- A positive attitude and ability to handle challenging customer interactions.
Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for career growth and professional development.
- Work in a dynamic and diverse multinational group.
- Supportive team environment and modern office facilities.
- Exposure to various industries (education, real estate, IT services).
- Contribution to a customer-centric company culture.