Call Center Executive – Emiratized Role

Job Overview

First Abu Dhabi Bank is seeking a Call Center Executive to provide product and service information, resolve issues, and maintain quality standards. This role requires a strong team spirit and a motivation to provide excellent customer service.

Company Overview

First Abu Dhabi Bank (FAB) is an inclusive environment that values diverse experiences, perspectives, ideas, and beliefs. FAB combines international experience with deep cultural knowledge and local expertise, providing support and recognition for good performance.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School
• Experience: No Experience / Fresh

Key Responsibilities

• Provide excellent customer service by attending to incoming calls within quality guidelines.
• Handle and resolve customer complaints to customer satisfaction within defined authority limits and escalate as per process.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
• Contribute to the business by generating new prospects/leads and upselling FAB products.
• Maintain customer records by updating customer history through service requests/complaints and notes.

Requirements

• Minimum Qualifications: High School.
• 0 – 2 years relevant experience in banking sector.
• Excellent communication skill in English & Arabic.
• Customer Service skills.
• Product Knowledge.
• Problem Solving skills.

Benefits

• Opportunity to work in an inclusive and diverse environment.
• Supportive team and strong relationship with your line manager.
• Opportunities for professional growth and development.
• Be part of a leading bank with international experience and local expertise.
• Engaging and collaborative work culture.
• Chance to contribute to the financial integrity of the organization.