Call Center Specialist
Apply to Job Here
| Company Name | SOCAR Georgia Gas |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Tbilisi, Georgia |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
We are seeking a Call Center Specialist to join SOCAR Georgia Gas in Tbilisi, Georgia. This role involves providing excellent customer service and support through our call center operations.
Company Overview
SOCAR Georgia Gas, a subsidiary of SOCAR Energy Georgia, is involved in the distribution and supply of natural gas. The company provides natural gas to direct customers and suppliers, serving over 800,000 customers with 45 service centers and a state-of-the-art call center across the country. With a focus on customer requirements and satisfaction, SOCAR Georgia Gas has invested significantly in gasification projects and infrastructure development throughout Georgia.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 1 Year+
Key Responsibilities
- Respond to customer inquiries via phone and email.
- Provide accurate information about products and services.
- Resolve customer complaints and issues efficiently.
- Document all interactions and resolutions in the system.
- Escalate complex issues to the appropriate department.
Requirements
- Excellent communication and interpersonal skills.
- Ability to handle a high volume of calls in a fast-paced environment.
- Strong problem-solving and conflict resolution skills.
- Proficiency in using call center software and CRM systems.
- Fluency in Georgian and English.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Supportive and collaborative work environment.
- Health insurance and other employee benefits.
- Paid time off and holidays.