Call Center Specialist

Job Overview

JAYS GROUP is seeking an enthusiastic Call Center Specialist to join their team in Abu Dhabi, United Arab Emirates. This entry-level role is ideal for individuals passionate about delivering exceptional customer service and contributing to a brand that specializes in handcrafted cakes and elegant floral arrangements. You will be a key point of contact for customers, ensuring their inquiries are handled efficiently and professionally.

Company Overview

JAYS GROUP is a growing brand in the UAE, specializing in handcrafted cakes and elegant floral arrangements for all occasions. Committed to quality, creativity, and attention to detail, Jays believes its people are its brand, fostering a positive and supportive work environment where every individual is valued. The company prides itself on collaboration, continuous improvement, and a culture that drives success through passion and dedication across various departments.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy.
• Provide accurate information regarding products, services, and order status.
• Assist customers with inquiries, issues, and special requests related to cakes and floral arrangements.
• Process orders, cancellations, and modifications efficiently using company systems.
• Escalate complex customer issues to the appropriate department for resolution.
• Maintain a high level of customer satisfaction and contribute to a positive brand image.

Requirements

• Excellent verbal communication and interpersonal skills.
• Ability to work in a fast-paced customer service environment.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications and data entry.
• A positive attitude and a passion for helping customers.
• Flexibility to work various shifts, including weekends and holidays, if required.

Benefits

• Opportunity to join a growing and dynamic brand in the UAE.
• Work in a supportive and collaborative team environment.
• Gain valuable experience in customer service and the food & beverage industry.
• Opportunities for professional development and growth within JAYS GROUP.
• Contribution to a company that values quality, creativity, and employee well-being.
• Engaging work culture focused on celebration and making occasions special.