Chat Support Specialist with English and Bulgarian language
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| Company Name | Kaderabotim.bg |
| Company Type | NGO |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Varna, Varna, Bulgaria |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Kaderabotim.bg is seeking a Chat Support Specialist with strong English and Bulgarian language skills to join their team in Varna, Bulgaria. This role focuses on providing excellent customer assistance and support through various chat channels, ensuring a positive experience for all users.
Company Overview
Kaderabotim.bg is an NGO operating in Varna, Bulgaria, specializing in the technology, information, internet, software development, and IT services and consulting sectors. The organization is dedicated to fostering growth and innovation within the local tech community and providing effective support solutions.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide timely and accurate responses to customer inquiries via chat in both English and Bulgarian.
- Assist users with technical issues, product information, and general questions.
- Maintain a high level of customer satisfaction and professional communication standards.
- Accurately document all customer interactions and resolutions in the system.
- Collaborate effectively with team members to enhance overall support processes and knowledge base.
- Identify and escalate complex issues to the appropriate internal teams for resolution.
Requirements
- Fluency in English and Bulgarian languages, both written and verbal, is essential.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Ability to multitask and manage multiple chat conversations efficiently.
- Strong problem-solving abilities and keen attention to detail.
- Basic computer literacy and a willingness to learn new software and tools quickly.
- Ability to work effectively in a dynamic and fast-paced environment.
Benefits
- Opportunity to work in a growing technology and IT services environment.
- Develop valuable customer service and technical support skills.
- Be part of a supportive and collaborative team culture.
- Opportunities for professional growth and skill development.
- Contribute to an organization focused on technology and internet services.
- Work in the vibrant city of Varna, Bulgaria.