Chief Customer Experience Officer (Nationalization)

Job Overview

Mackenzie Jones Middle East is seeking a Chief Customer Experience Officer with a focus on Nationalization for a key client in Ras al-Khaimah, United Arab Emirates. This executive role involves leading and defining customer experience strategies to drive satisfaction and loyalty, with a strong emphasis on nationalization initiatives.

Company Overview

At Mackenzie Jones Middle East, recruitment is more than filling roles — it’s about shaping careers, building businesses, and creating lasting impact. For decades, we’ve partnered with leading organizations and ambitious professionals across diverse industries, combining deep sector knowledge with an unwavering belief in treating every client, company, and candidate as unique. No one-size-fits-all solutions here — we listen, we learn, we challenge when needed, and we advise with honesty and care. Since opening our doors in Dubai in 2006 — and expanding to Riyadh in 2024 — we’ve proudly supported the GCC and Levant with local insight and global perspective. This regional expertise, coupled with our human-first approach, has made us the go-to specialists for businesses and talent who want results without losing the personal touch. Our growth is simple to explain: people value our transparency, our dedication, and our ability to deliver — every time.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 10 Year+

Key Responsibilities

• Lead the development and execution of customer experience strategies aligned with nationalization goals.
• Drive initiatives to significantly enhance overall customer satisfaction and loyalty across all touchpoints.
• Develop and implement robust CX frameworks, policies, and best practices.
• Collaborate effectively with cross-functional teams and senior stakeholders to ensure seamless customer journeys.
• Oversee the performance of customer experience teams and foster a strong customer-centric culture.
• Monitor key CX metrics, analyze performance data, and report on strategic impact and areas for improvement.

Requirements

• Proven executive leadership experience (10+ years) in Customer Experience, preferably within a government or public sector environment.
• Strong understanding of nationalization programs, local market dynamics, and cultural nuances in the UAE.
• Exceptional strategic planning, analytical, and execution abilities.
• Excellent communication, negotiation, and stakeholder management skills.
• Demonstrated ability to drive large-scale CX transformation and innovation.
• Bachelor’s degree in Business Administration, Marketing, or a related field; a Master’s degree is a plus.

Benefits

• Opportunity to lead and shape transformative customer experience initiatives at an executive level.
• Work with a leading recruitment firm placing high-profile roles within the GCC.
• Competitive executive salary and comprehensive benefits package.
• Significant professional growth and career advancement opportunities.
• Directly impact nationalization efforts and contribute to local talent development.
• Engaging, dynamic, and supportive work environment.