Client Service Executive

Job Overview

Cartier is seeking a dedicated Client Service Executive to join its team in Dubai, United Arab Emirates. In this role, you will be responsible for delivering exceptional customer service, ensuring every client experiences the highest standards of luxury and care. You will be a key point of contact for clients, managing inquiries, and supporting their journey with the iconic Cartier brand.

Company Overview

A reference in the world of luxury, Cartier, whose name is synonymous with open-mindedness and curiosity, stands out with its creations and finds beauty wherever it may lie. The Maison has several areas of expression. From jewelry to high jewelry, from watchmaking to fragrances and leather goods and accessories, Cartier’s creations symbolize the convergence between exceptional craftsmanship and a timeless signature. Santos de Cartier and Tank watches, Trinity ring, Love and Juste un Clou bracelets, Panthère de Cartier and Ballon Bleu designs are all born from a unique vision and a singular style.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Provide world-class client service, ensuring a memorable and luxurious experience for every customer.
• Assist clients with product inquiries, purchases, and after-sales support with the highest level of professionalism.
• Build and maintain strong, lasting client relationships, fostering loyalty to the Cartier brand.
• Collaborate effectively with the sales team to support daily operations and achieve service excellence.
• Efficiently handle client feedback and resolve concerns, upholding Cartier’s esteemed reputation.
• Ensure strict adherence to Cartier’s high standards of presentation and service protocols.

Requirements

• Proven experience in a client-facing role, preferably within the luxury retail or hospitality sector.
• Exceptional communication, interpersonal, and problem-solving skills.
• A genuine passion for luxury products, high-end service, and the rich heritage of Cartier.
• Ability to work effectively in a fast-paced, high-end retail environment.
• Proficiency in English is essential; additional language skills (e.g., Arabic, French) are highly advantageous.
• Flexibility to work retail hours, including weekends and public holidays.

Benefits

• Opportunity to work with an iconic global luxury brand.
• Competitive salary and a comprehensive benefits package.
• Significant professional development and career growth opportunities within Cartier and the Richemont Group.
• Exposure to exceptional craftsmanship and timeless design.
• A dynamic and international work environment in the vibrant city of Dubai.
• Access to employee discounts on Cartier products and other luxury items.