Client Services Analyst

Job Overview

ADIB – Abu Dhabi Islamic Bank is seeking a Client Services Analyst in Ras Al Khaimah. This role involves handling customer feedback and complaints through the call center, ensuring timely and effective communication to enhance customer experience.

Company Overview

ADIB – Abu Dhabi Islamic Bank is a leading financial institution providing a range of banking services in compliance with Islamic principles. Known for its commitment to customer satisfaction and innovative solutions, ADIB plays a significant role in the banking sector of the United Arab Emirates.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 0 to 2 years

Key Responsibilities

• Handle customer feedback and complaints received via the call center.
• Carry out outbound calls to follow up on customer complaints.
• Provide appropriate responses to customer queries.
• Escalate complex complaints to the Complaints Resolution Unit for effective resolution.
• Maintain a courteous and professional attitude with all customers.
• Participate in providing input to ADIB management based on customer feedback.

Requirements

• Customer-focused with good interpersonal and communication skills.
• Experienced in problem-solving and managing customer feedback.
• Thorough understanding of banking systems, policies, products, and procedures.
• High level of analytical skills.
• Knowledge of banking laws, policies, procedures, and practices.
• Excellent track record of achievement.

Benefits

• Opportunities to work with a leading Islamic bank.
• Gain experience in customer service and complaint resolution.
• Develop skills in communication and problem-solving.
• Work in a professional and supportive environment.
• Contribute to enhancing customer experience and satisfaction.
• Adherence to shift schedule & attendance.