Commercial Executive Machala (Trainer)

Job Overview

PlusServices S.A. is looking for a Commercial Executive (Trainer) in Machala, El Oro, Ecuador. This mid-senior level role focuses on business development and sales within the telecommunications sector, involving client relationship management, telemarketing, collections, quality measurement, and retention. You will be responsible for developing commercial strategies and training sales teams.

Company Overview

PlusServices S.A. is a market-leading company with over 13 years of experience and a proven track record. We specialize in customer service (dedicated lines 1700, 1800), telemarketing, collections, quality measurement, and retention, monitoring the process from start to finish. PlusServices S.A. is part of GEA Internacional (Specialized Assistance Group), with corporate offices in Mexico, and is present throughout Latin America, offering regional coverage thanks to our strategic partners.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 5 Year+

Key Responsibilities

• Develop and implement commercial strategies to achieve sales targets and business growth.
• Conduct training sessions and provide ongoing coaching for sales and customer service teams.
• Manage and expand client portfolios, fostering strong and lasting business relationships.
• Oversee telemarketing and collections processes, ensuring efficiency and compliance.
• Monitor service quality and customer retention initiatives to enhance satisfaction.
• Analyze market trends and customer feedback to identify new business opportunities.

Requirements

• Proven experience in business development, sales, and training, preferably in the telecommunications sector.
• Strong leadership and motivational skills with the ability to effectively train teams.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage client accounts, drive revenue growth, and meet targets.
• Proficiency in performance monitoring, quality assurance, and strategic planning.
• Results-oriented professional with a proactive and strategic mindset.

Benefits

• Opportunity to work with a leading company in the telecommunications and customer service market.
• Professional growth and career development opportunities within a major international group.
• Dynamic and collaborative work environment with a focus on innovation.
• Competitive compensation package reflecting experience and performance.
• Contribution to a company with a strong regional presence across Latin America.
• Exposure to diverse client management and advanced business strategies.