Community Support Specialist
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| Company Name | Nawy |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Qesm El Maadi, Cairo, Egypt |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Nawy is seeking a Community Support Specialist to join their team in Qesm El Maadi, Cairo, Egypt. This role involves providing excellent support to users across Nawy’s end-to-end real estate platform, ensuring a seamless experience for buyers, sellers, and investors.
Company Overview
Nawy is Africa’s largest proptech company, providing an end-to-end platform for prospective buyers, sellers, and investors in the real estate space. Nawy offers a fully immersive digitized platform with tech-based information and services, utilizing machine learning and tailored algorithms to enhance customer journeys and streamline property transactions.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide exceptional support and assistance to Nawy platform users.
- Respond promptly to customer inquiries and resolve issues via chat, email, and phone.
- Guide users through the platform’s features and services, including property search and transaction processes.
- Gather and relay user feedback to improve product functionality and customer satisfaction.
- Maintain comprehensive knowledge of Nawy’s offerings and real estate market trends.
- Contribute to a positive and seamless experience for all community members.
Requirements
- Excellent communication and interpersonal skills in English and Arabic.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work effectively in a dynamic and fast-paced tech environment.
- Proficiency with customer relationship management (CRM) software and support tools.
- A genuine passion for real estate and enhancing user experiences.
- Ability to multitask and manage multiple support channels efficiently.
Benefits
- Opportunity to be part of Africa’s leading proptech innovator.
- Work in a dynamic and rapidly growing industry.
- Competitive compensation package and career advancement opportunities.
- Collaborative and supportive team environment.
- Access to professional development and learning resources.
- Make a significant impact on transforming the real estate experience.