Contact Center
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| Company Name | Instituto de Odontología Avanzada |
| Company Type | Private |
| Job Type | Full Time |
| Salary Range | Market Competitive |
| Location | Paraguay |
| Qualifications | None |
| Experience | No |
Job Overview
The Instituto de Odontología Avanzada in Asunción is looking for a Contact Center Operator to join its team. This position is key to managing customer interactions through calls and messaging, ensuring professional, efficient, and customer-focused support.
Job Responsibilities
- Manage customer interactions through phone calls and messaging platforms.
- Provide accurate information and resolve inquiries promptly.
- Handle conflict situations with professionalism and calmness.
- Keep detailed and organized records of interactions.
- Adapt to changes in policies and procedures as needed.
- Support internal teams with communication-related tasks.
Requirements
- Previous experience in customer service or contact center roles.
- Strong communication skills (written and verbal).
- Advanced skills in using messaging apps and platforms.
- Proficiency in receiving and making calls.
- Knowledge of Microsoft Excel.
- Detail-oriented and quick to learn.
- Ability to stay calm and professional under pressure.
Benefits
- Stable full-time employment.
- Professional work environment.
- Opportunities for growth within the institute.
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