Contact Centre Agent (Arabic Speakers)
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| Company Name | TASC Outsourcing |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
TASC Outsourcing is looking for a dedicated Contact Centre Agent fluent in Arabic to join their full-time team in Dubai, United Arab Emirates. This role focuses on delivering exceptional customer service and contributing to sales objectives.
Company Overview
For over a decade, TASC Outsourcing has been a prominent force in the Gulf’s staffing and recruitment industry. They offer innovative and effective hiring solutions, HR services, contract staffing, permanent recruitment, payroll outsourcing, and offshoring to businesses of all sizes, collaborating with some of the region’s biggest names.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Handle inbound and outbound customer calls and inquiries with professionalism.
- Provide comprehensive support and information to customers in Arabic and English.
- Identify opportunities to promote and sell company products or services.
- Accurately document all customer interactions and sales activities.
- Resolve customer complaints and issues efficiently and courteously.
- Contribute to achieving individual and team customer satisfaction and sales targets.
Requirements
- Fluency in both spoken and written Arabic and English is mandatory.
- Minimum of 2 years of experience as a Contact Centre Agent or in a similar customer service role.
- Strong communication, negotiation, and interpersonal skills.
- Ability to work effectively under pressure and meet performance metrics.
- Proficiency in using CRM systems and standard office software.
- A customer-centric approach with a positive attitude.
Benefits
- Competitive salary package with potential for performance-based incentives.
- Opportunities for professional growth and career advancement within TASC Outsourcing.
- Work in a dynamic and supportive international team environment.
- Exposure to diverse business sectors and client portfolios.
- Comprehensive training and development programs.
- Attractive employee benefits as per company policy.