Contact Centre Manager Sales
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| Company Name | Pens.com |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Saint James, Jamaica |
| Qualifications | Bachelor’s Degree |
| Experience | 5 Year+ |
Job Overview
Pens.com is seeking a dynamic Contact Centre Manager, Sales to lead their sales contact centre operations in Saint James, Jamaica. This role involves driving sales performance, managing a team, and ensuring exceptional customer experiences in the promotional products industry. The manager will be crucial in achieving sales targets and contributing to the company’s mission of supporting small businesses.
Company Overview
Pens.com, a National Pen brand and part of Cimpress (Nasdaq: CMPR), is a global leader in promotional products, dedicated to making branded giveaways affordable and accessible for small businesses worldwide. With operations in 22 countries and 9 facilities across North America, Europe, Africa, and India, Pens.com offers a wide selection of custom marketing solutions, including pens, drinkware, bags, and apparel. Their mission is to create exceptional customer experiences, inspire operational excellence, and empower their people.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelors-degree
- Experience: 5 Year+
Key Responsibilities
- Lead and manage the sales contact centre team to achieve and exceed sales targets.
- Develop and implement effective sales strategies and performance metrics.
- Monitor team performance, provide coaching, and conduct regular performance reviews.
- Ensure exceptional customer service and resolve escalated customer inquiries effectively.
- Optimize contact centre operations for efficiency and sales effectiveness.
- Collaborate with other departments to align sales efforts with overall business goals.
Requirements
- Proven experience as a Sales Manager or Contact Centre Manager in a sales-driven environment.
- Strong leadership, coaching, and team development skills.
- Demonstrated ability to meet and exceed sales targets.
- Excellent communication, interpersonal, and negotiation skills.
- Proficiency in CRM software and contact centre technologies.
- Bachelor’s degree in Business, Marketing, or a related field preferred.
Benefits
- Opportunity to lead a high-performing sales team in a global company.
- Competitive salary and performance-based incentives.
- Professional development and career advancement opportunities.
- Collaborative and supportive work environment.
- Contribution to a mission-driven company supporting small businesses.
- Comprehensive health and wellness benefits.