Conversational Service Manager
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| Company Name | Etihad |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 5 Year+ |
Job Overview
Etihad Airways is seeking a Conversational Service Manager to join their team in Abu Dhabi, United Arab Emirates. This role focuses on managing and enhancing conversational service experiences for customers.
Company Overview
Etihad Airways is the national airline of the UAE, flying to over 100 destinations via Abu Dhabi. Founded in 2003, Etihad is dedicated to delivering extraordinary travel experiences and is driven by diversity with over 12,000 employees representing 140+ nationalities.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 5 Year+
Key Responsibilities
- Develop and implement conversational service strategies.
- Manage and optimize chatbot and virtual assistant performance.
- Analyze customer interaction data to identify areas for improvement.
- Collaborate with cross-functional teams to ensure seamless customer journeys.
- Train and mentor service agents on conversational best practices.
- Stay updated with the latest trends in AI and customer service technology.
Requirements
- Proven experience in managing conversational AI or customer service platforms.
- Strong understanding of customer service principles and user experience.
- Excellent analytical and problem-solving skills.
- Proficiency in data analysis and reporting tools.
- Strong communication and leadership abilities.
- Bachelor’s degree in a relevant field.
Benefits
- Opportunity to work with a leading national airline.
- Competitive salary and benefits package.
- Be part of a diverse and international team.
- Contribute to innovative customer service solutions.
- Career development opportunities within Etihad Airways.
- Work in a dynamic and forward-thinking environment.