Conversational Service Manager
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| Company Name | Etihad |
| Company Type | NGO |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Etihad Airways is seeking a Conversational Service Manager to join their team in Abu Dhabi, United Arab Emirates. This role involves managing and improving conversational services for customers.
Company Overview
Etihad Airways is the national airline of the UAE, flying to over 100 destinations. Founded in 2003, they are dedicated to delivering extraordinary travel experiences, inspired by Emirati identity. With over 12,000 employees representing 140+ nationalities, Etihad fosters a diverse and ambitious environment.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: none
- Experience: No Experience / Fresh
Key Responsibilities
- Manage and optimize conversational service platforms and tools.
- Develop and implement strategies to enhance customer interactions.
- Analyze conversational data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Stay updated on the latest trends in conversational AI and customer service.
Requirements
- Strong understanding of customer service principles.
- Excellent analytical and problem-solving skills.
- Ability to work effectively in a dynamic environment.
- Good communication and interpersonal skills.
- Passion for delivering exceptional customer experiences.
Benefits
- Opportunity to work with a leading national airline.
- Contribute to innovative customer service solutions.
- Work in a diverse and multicultural team.
- Career development opportunities within Etihad Airways.
- Be part of a company that values ambition and growth.