Conversational Service Manager

Job Overview

Etihad Airways is seeking a Conversational Service Manager to join their team in Abu Dhabi, United Arab Emirates. This role focuses on managing and enhancing conversational services, ensuring exceptional customer experiences.

Company Overview

Etihad Airways is the national airline of the UAE, flying to over 100 destinations from its hub in Abu Dhabi. Founded in 2003, Etihad is dedicated to delivering extraordinary travel experiences and is known for its diverse workforce of over 12,000 employees representing more than 140 nationalities. The airline is committed to innovation and customer satisfaction.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Manage and oversee conversational service channels.
• Develop strategies to improve customer interaction and satisfaction.
• Analyze service performance data to identify areas for improvement.
• Train and guide customer service representatives on conversational best practices.
• Ensure consistent delivery of high-quality customer service.
• Collaborate with relevant departments to integrate service enhancements.

Requirements

• Excellent communication and interpersonal skills.
• Ability to analyze data and provide actionable insights.
• Strong understanding of customer service principles.
• Proficiency in managing digital communication platforms.
• A proactive and customer-centric approach.
• Passion for delivering exceptional service experiences.

Benefits

• Opportunity to work with a leading national airline.
• Be part of a diverse and international team.
• Contribute to shaping customer service innovations.
• Competitive compensation and benefits package.
• Career development opportunities within a dynamic industry.
• Work in the vibrant city of Abu Dhabi.