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Company NameLazada
Company TypePrivate
Job TypeFull-Time
Salary RangeMarket Competitive
LocationFederal Territory of Kuala Lumpur, Malaysia
QualificationsBachelor’s Degree
Experience1 Year+

Job Overview

Lazada is seeking a CRM Operations Associate Analyst based in Federal Territory of Kuala Lumpur, Malaysia. This role focuses on project management and strategic planning within CRM, contributing to the leading e-commerce platform in Southeast Asia.

Company Overview

Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform, driving progress across Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. With extensive logistics and payment networks, Lazada aims to serve 300 million shoppers by 2030. Since 2016, it has been the Alibaba Group’s flagship platform in the region, leveraging cutting-edge technology.

Quick Details

  • Salary Range: Market Competitive
  • Job Type: Full-time
  • Qualifications: Bachelor’s Degree
  • Experience: 1 Year+

Key Responsibilities

  • Support the planning and execution of CRM campaigns and initiatives.
  • Analyze CRM data to identify trends and optimize customer engagement strategies.
  • Manage and coordinate CRM-related projects, ensuring timely delivery.
  • Contribute to the strategic development of customer relationship management programs.
  • Collaborate with cross-functional teams to enhance customer lifecycle management.
  • Monitor CRM performance metrics and report on campaign effectiveness.

Requirements

  • Bachelor’s degree in Marketing, Business, Project Management, or a related field.
  • Proven experience in CRM operations or project management, preferably within e-commerce.
  • Strong analytical skills with the ability to interpret data and make actionable recommendations.
  • Excellent communication and interpersonal skills for cross-functional collaboration.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Familiarity with CRM software and e-commerce platforms is a plus.

Benefits

  • Opportunity to work with a leading e-commerce platform in Southeast Asia.
  • Be part of the innovative Alibaba Group technology infrastructure.
  • Professional development and career growth opportunities within a dynamic industry.
  • Collaborative and fast-paced work environment.
  • Competitive salary and benefits package.
  • Contribute to shaping the digital commerce landscape for millions of shoppers.

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