Customer Care Executive

Job Overview

Noorka Logistics is seeking a friendly and proactive Customer Care Executive to join our team in Dubai. This role is ideal for someone who excels at communication, enjoys assisting clients, and ensures a seamless customer experience across all touchpoints.

Company Overview

Noorka Logistics is a logistics company based in Dubai, specializing in transportation, supply chain, and storage solutions. They are dedicated to providing seamless customer experiences and fostering strong client relationships.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 2 Year+

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Provide accurate information about company services, shipment tracking, and delivery schedules.
• Handle customer complaints and resolve issues efficiently, escalating when necessary.
• Maintain and update customer records and databases accurately.
• Coordinate with operations and logistics teams to address customer concerns.
• Assist in booking and scheduling shipments or services for clients.

Requirements

• Previous experience in customer service, preferably in logistics or transportation.
• Strong verbal and written communication skills in English.
• Ability to multitask, prioritize, and work under pressure.
• Proficiency in MS Office and customer management systems.
• Excellent interpersonal and problem-solving skills.
• Professional demeanor with a customer-first attitude.

Benefits

• Opportunity to be the key link between our clients and operations.
• Work in a dynamic environment with a focus on customer satisfaction.
• Contribute to building strong customer relationships.
• Gain experience in the logistics and transportation industry.
• Professional development and growth opportunities.
• Be part of a friendly and proactive team.