Customer Care Representative
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| Company Name | Logic Utilities District Cooling Services LLC |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Logic Utilities District Cooling Services LLC is seeking a Customer Care Representative to join their team in Dubai, United Arab Emirates. This role involves providing exceptional customer service and administrative support for utility management services, ensuring client satisfaction and efficient operations.
Company Overview
Logic Utilities, a locally-founded private company established in 2009 in the UAE, simplifies cooling (AC) management for property owners, developers, and owner associations. They are recognized as a leading provider and installer of energy meters, offering comprehensive solutions including BTU smart meter management, supply, installation, maintenance, billing, and collection services via an intuitive online portal.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Provide excellent customer service and support regarding utility services and inquiries.
- Assist with administrative tasks, including billing, collections, and meter management.
- Handle customer concerns, provide solutions, and ensure timely resolution of issues.
- Maintain accurate records of all customer interactions and service activities.
- Educate customers on smart metering benefits and optimize their energy consumption.
- Collaborate with internal teams to enhance service delivery and customer satisfaction.
Requirements
- Proven experience in a customer service or administrative support role (2 years+).
- Exceptional communication and interpersonal skills in English.
- Ability to efficiently handle inquiries and resolve customer concerns.
- Proficiency in using customer relationship management (CRM) software and office applications.
- Strong organizational skills and meticulous attention to detail.
- Ability to work effectively in a dynamic and fast-paced environment.
Benefits
- Opportunity to work with a leading utility solutions provider in the UAE.
- Gain valuable experience in customer service and utility management.
- Be part of a supportive and innovative team environment.
- Potential for professional development and career growth.
- Contribute to sustainable and efficient utility management solutions.
- Access to ongoing training and skill enhancement programs.