Customer Care Specialist

Job Overview

Semrush (NYSE: SEMR) is the leading digital brand visibility platform, empowering marketers to command their online presence and create measurable impact.
Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across SEO, Agentic Search Optimization, content marketing, paid media, and social strategy.
Used by over 28 million users globally – from scaling startups to the Fortune 500 – Semrush provides the competitive intelligence needed to win visibility in an evolving digital landscape.
The company is headquartered in Boston, MA with a global presence across North America, Europe and Asia.

Company Overview

Semrush is a private company in the Software Development industry, empowering marketers to command their online presence. They provide AI-driven insights across various digital marketing strategies and have a global presence.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: Entry level / No experience required

Key Responsibilities

• Provide excellent customer service and support to global users.
• Respond to inquiries via various channels (email, chat, etc.).
• Troubleshoot and resolve customer issues effectively.
• Escalate complex issues to the appropriate teams.
• Maintain a high level of product knowledge.

Requirements

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Ability to adapt to changing priorities.
• Fluency in English (additional languages a plus).

Benefits

• Opportunities for professional development and training.
• Work in a collaborative and supportive team environment.
• Be part of a leading digital marketing platform.
• Access to various employee benefits.
• Engaging and inclusive work culture.