Customer Education Manager

Job Overview

Jobgether is seeking a Customer Education Manager to join their team in Kenya. This role involves developing and delivering educational content to help remote professionals maximize the Jobgether platform’s benefits and succeed in their job search.

Company Overview

Jobgether is an AI-powered career coach and matching platform dedicated to fixing the broken job search. It provides remote professionals with personalized job search strategies, stronger visibility, and curated matches based on their skills and career goals. By connecting talent only to truly matching roles, Jobgether reduces noise for employers and eliminates wasted effort for candidates, using AI coaching, profile optimization, and the world’s largest remote job database. Its mission is to become the global reference platform for remote talent.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 5 Year+

Key Responsibilities

• Develop comprehensive educational materials and content for Jobgether users.
• Design and implement effective user onboarding and training programs.
• Create engaging educational content, including tutorials, guides, and webinars.
• Gather user feedback and insights to continuously improve educational resources.
• Collaborate closely with product, marketing, and sales teams to ensure content alignment.
• Analyze data and metrics to measure the effectiveness and impact of education initiatives.

Requirements

• Bachelor’s degree in Education, Communications, Marketing, or a related field.
• Proven experience (5+ years) in customer education, content development, or training roles.
• Strong understanding of adult learning principles and instructional design methodologies.
• Exceptional written and verbal communication and presentation skills.
• Ability to work independently and manage multiple projects in a fast-paced remote environment.
• Familiarity with AI tools, career coaching platforms, or the remote job market is a plus.

Benefits

• Opportunity to significantly impact user success for a global remote talent platform.
• Work in a dynamic, innovative, and AI-driven startup environment.
• Flexible remote work options and a supportive, collaborative team culture.
• Excellent professional development and career growth opportunities.
• Competitive salary and a comprehensive benefits package.
• Be part of a mission-driven company revolutionizing the job search experience for professionals worldwide.