Customer Engagement Manager – Adult

Job Overview

Sanofi is seeking a Customer Engagement Manager – Adult to join their team in Bangkok, Thailand. In this mid-senior level role, you will be instrumental in developing and executing strategies to effectively engage adult customers within the biopharmaceutical sector, ultimately contributing to improving people’s lives through innovative medicines and vaccines.

Company Overview

Sanofi is an R&D driven, AI-powered biopharma company dedicated to enhancing people’s lives and achieving compelling growth. They leverage a deep understanding of the immune system to innovate medicines and vaccines, guided by their purpose to chase the miracles of science to improve lives, address urgent healthcare, environmental, and societal challenges globally. Sanofi is committed to driving progress and delivering positive impact for their people and the communities they serve.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 5 Year+

Key Responsibilities

• Develop and implement comprehensive customer engagement strategies tailored for adult patient segments.
• Drive initiatives to enhance customer satisfaction, loyalty, and advocacy for Sanofi’s products.
• Collaborate cross-functionally with marketing, sales, and medical teams to ensure alignment of engagement efforts.
• Analyze customer insights, market trends, and feedback to continually refine and optimize engagement strategies.
• Manage and oversee various communication channels and campaigns targeting adult customers.
• Ensure all engagement activities comply with relevant pharmaceutical industry regulations and company policies.

Requirements

• Bachelor’s degree in Marketing, Business Administration, Life Sciences, or a related field.
• Minimum of 5 years of experience in customer engagement, marketing, or sales, preferably within the pharmaceutical or healthcare industry.
• Proven track record of developing and successfully executing effective customer engagement strategies.
• Excellent analytical, interpersonal, and communication skills, both written and verbal.
• Ability to work effectively in a dynamic, multinational biopharmaceutical environment.
• Strong understanding of market dynamics and customer needs within the adult patient segment.

Benefits

• Opportunity to work with a leading global R&D driven biopharma company.
• Contribute significantly to improving people’s lives through science and innovation.
• Clear pathways for professional development and career advancement within Sanofi.
• Competitive salary and a comprehensive benefits package.
• Work in an engaging, collaborative, and purpose-driven team environment.
• Access to cutting-edge research, AI-powered tools, and global best practices in biopharma.