Customer Experience Analyst – Retail
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| Company Name | ALDAR |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 3 Year+ |
Job Overview
Aldar Retail Management is seeking a Customer Experience (CX) Analyst to support the implementation of our CX strategy by analyzing customer feedback, generating actionable insights, and tracking performance across all touchpoints. This role plays a key part in delivering seamless, engaging experiences for our guests, coordinating CX initiatives, and managing customer issue tickets across the business.
Company Overview
ALDAR is a prominent company based in Abu Dhabi Emirate, United Arab Emirates, operating in the retail and hospitality sectors. Aldar Retail Management is dedicated to enhancing customer experiences and driving business improvements through data-driven insights and strategic initiatives.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s degree in Business, Marketing, Statistics, Data Analytics, or related discipline.
- Experience: 3–5 years in Customer Experience, Data Analytics, Market Research, or related fields.
Key Responsibilities
- Analyze customer feedback from surveys, social media, emails, service desks, websites, and mystery shopping.
- Prepare regular reports tracking NPS, CSAT, CES, complaint trends, and mystery shopper results.
- Identify trends, pain points, and opportunities using quantitative and qualitative methods.
- Monitor and manage customer tickets and complaints, ensuring timely follow-up and resolution.
- Assist in planning, coordination, and execution of CX activations, events, and in-mall initiatives.
- Work closely with Retail Marketing, Leasing, Operations, and Development teams to integrate customer insights.
Requirements
- 3–5 years in Customer Experience, Data Analytics, Market Research, or related fields. Retail, shopping mall, or hospitality experience preferred.
- Data analytics, qualitative & quantitative research, customer journey mapping, stakeholder influence skills.
- Familiarity with CX tools (Qualtrics, Power BI, Tableau) is a plus.
- Strong communication and presentation skills, collaborative mindset.
- Highly organized, proactive, and detail-oriented.
Benefits
- Opportunity to work with a leading retail management company.
- Contribute to enhancing customer experiences across various touchpoints.
- Collaborate with diverse teams and stakeholders to drive improvements.
- Gain experience with CX tools and data analysis techniques.
- Be part of impactful CX activations and initiatives.