Customer Experience (CX) Communications Manager
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| Company Name | Equity Bank Limited |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Kenya |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Equity Group Holdings Plc is a Pan-African financial services holding company listed at the Nairobi Securities Exchange, Uganda Securities Exchange, and Rwanda Stock Exchange. The organization is Kenya’s first trillion-shilling balance sheet bank. The Group has banking subsidiaries in Kenya, DRC, Rwanda, Uganda, Tanzania, South Sudan, and a Commercial Representative Office in Ethiopia. It has other subsidiaries in investment banking, insurance, telecom, fintech and social impact investments.
Company Overview
Equity Group Holdings Plc is a Pan-African financial services holding company listed at the Nairobi Securities Exchange, Uganda Securities Exchange, and Rwanda Stock Exchange. The organization is Kenya’s first trillion-shilling balance sheet bank. The Group has banking subsidiaries in Kenya, DRC, Rwanda, Uganda, Tanzania, South Sudan, and a Commercial Representative Office in Ethiopia. It has other subsidiaries in investment banking, insurance, telecom, fintech and social impact investments.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: Entry level / No experience required
Key Responsibilities
- Create a welcoming and connected environment for all guests.
- Support the front desk and guest service operations effectively.
- Assist in handling guest inquiries and resolving concerns promptly.
- Ensure adherence to Marriott standards and service protocols.
- Collaborate with team members to enhance overall guest satisfaction.
Requirements
- Team player with a positive attitude and passion for hospitality.
- Excellent communication and interpersonal skills.
- Ability to work in a diverse, multicultural team.
- Flexibility to work various shifts including weekends and holidays.
- Commitment to Marriott International’s values and culture.
Benefits
- Opportunities for professional development and career growth within Marriott International.
- Work in a collaborative and supportive global team environment.
- Gain valuable hospitality experience in a leading international hotel brand.
- Access to employee discounts and other Marriott benefits.
- Engaging and inclusive work culture.
- Experience Marriott’s global brand excellence.