Customer Experience SME
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| Company Name | PT. Indosat Tbk |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Jakarta, Indonesia |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
PT. Indosat Tbk is seeking a Customer Experience SME (Subject Matter Expert) to join their team in Jakarta, Indonesia. In this role, you will be instrumental in enhancing the digital telecommunications experience for customers, aligning with the company’s vision to become Indonesia’s most preferred digital telco.
Company Overview
Indosat Ooredoo Hutchison (IOH) (IDX: ISAT) is a leading digital telecommunications company in Indonesia, formed from the merger of PT Indosat Tbk and PT Hutchison 3 Indonesia. IOH aims to be the most preferred digital telco in Indonesia, leveraging enhanced scale, financial strength, and expertise to drive the country’s digital transformation and deliver world-class digital experiences while connecting and empowering every Indonesian. The company focuses on its core mission of delivering world-class digital experiences.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Develop and implement comprehensive customer experience strategies.
- Analyze customer feedback, journey maps, and data to identify pain points and opportunities.
- Collaborate with product, technology, and operations teams to drive service improvements.
- Lead initiatives to enhance customer satisfaction, loyalty, and retention.
- Monitor industry best practices and emerging trends in customer experience.
- Provide expert guidance on customer experience design and innovation across various touchpoints.
Requirements
- Demonstrated understanding of customer experience principles and methodologies.
- Strong analytical and problem-solving skills with the ability to translate insights into action.
- Excellent communication, presentation, and interpersonal abilities.
- Ability to work effectively in a dynamic and fast-paced telecommunications environment.
- Proactive, customer-centric mindset with a passion for delivering exceptional experiences.
- Proficiency in data analysis tools and customer experience platforms is a plus.
Benefits
- Opportunity to significantly shape customer experience within a leading digital telco.
- Work in a dynamic and innovative industry at the forefront of digital transformation.
- Be part of a company committed to connecting and empowering every Indonesian.
- Opportunities for professional development and career growth.
- A collaborative and supportive work environment.
- Competitive compensation package and benefits.