Customer Experience Supervisor – Reception and Call Center
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| Company Name | IFZA Dubai |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
IFZA Dubai is seeking a Customer Experience Supervisor to oversee reception and call center operations. This role is crucial for ensuring a high level of customer satisfaction and efficient service delivery.
Company Overview
IFZA Dubai offers Free Zone licenses with scalable business set-up solutions for various professional and commercial activities. Their team assists in expanding operations within the UAE, collaborating with over 400 local and international company formation specialists. IFZA leverages the UAE’s strategic location, infrastructure, and business-friendly environment to optimize benefits for its clients.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Supervise daily operations of the reception and call center.
- Train and guide customer service staff to ensure high performance.
- Handle escalated customer inquiries and resolve issues promptly.
- Monitor call quality and customer interactions to maintain service standards.
- Implement strategies to enhance overall customer experience and satisfaction.
- Manage staff schedules and ensure adequate coverage.
Requirements
- Proven experience in customer service supervision, preferably in a reception or call center environment.
- Excellent leadership and team management skills.
- Strong communication and interpersonal abilities.
- Ability to handle stressful situations and customer complaints effectively.
- Familiarity with customer service software and CRM systems.
- A proactive approach to problem-solving and service improvement.
Benefits
- Opportunity to work with a leading company formation specialist in the UAE.
- Access to IFZA’s extensive network of local and international specialists.
- Contribute to a dynamic and growing business environment.
- Work in a strategic location with world-class infrastructure.
- Be part of a team that optimizes business benefits in a tax-friendly environment.
- Professional development in a supportive company culture.