Customer Happiness Manager
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| Company Name | NORY, Inc. |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | $70,000.00/yr – $87,000.00/yr |
| Location | New York, United States |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
NORY, Inc. is seeking a Customer Happiness Manager in New York, United States. This pivotal role involves ensuring exceptional experiences for students and parents within NYC’s leading STEM education program. You will be instrumental in nurturing purpose-driven changemakers by supporting their educational journey and fostering a positive community.
Company Overview
NORY, Inc. is recognized as NYC’s leading STEM education program, annually impacting over 4000 students across 10+ citywide campsites. Their mission centers on cultivating changemakers with a deep sense of purpose, striving to foster resilience, inquisitiveness, and empathy in Generation Alpha. NORY aims to create a hub where visionary educators collaboratively experiment and innovate approaches for the next generation, contributing insights to both formal and informal educational sectors.
Quick Details
- Salary Range: $70,000.00/yr – $87,000.00/yr
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Ensure high levels of satisfaction for students and parents participating in NORY’s STEM programs.
- Manage and resolve customer inquiries, feedback, and concerns effectively and promptly.
- Develop and implement strategies to enhance the overall customer experience and program engagement.
- Collaborate with the educational team to understand program offerings and communicate them clearly.
- Contribute to fostering a positive and supportive community for NORY’s purpose-driven changemakers.
- Gather feedback to continuously improve program quality and customer happiness initiatives.
Requirements
- Demonstrated passion for education and NORY’s mission to nurture young changemakers.
- Strong communication and interpersonal skills, with an empathetic approach.
- Proven experience in customer service, happiness, or a related client-facing role, preferably 5 years+.
- Ability to resolve issues creatively and maintain a positive attitude under pressure.
- Excellent organizational skills and attention to detail.
- Commitment to fostering a positive and engaging environment for children and families.
Benefits
- Opportunity to make a significant impact on the next generation of changemakers.
- Work in a dynamic and innovative STEM education environment.
- Collaborate with passionate and visionary educators.
- Contribute to an organization committed to evolving pedagogies.
- Potential for professional growth within a leading NYC education program.
- Engaging and purpose-driven work culture.