Customer Relationship Management Manager

Job Overview

Sunset Hospitality Group is seeking a Customer Relationship Management Manager to join their team in Dubai, United Arab Emirates. This role focuses on building and maintaining strong customer relationships across their diverse portfolio.

Company Overview

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group with a broad portfolio including Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, and Fitness Centers. SHG operates over 113 properties in 26 countries, dedicated to delivering authentic and diverse hospitality experiences worldwide.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelors Degree
• Experience: Mid-Senior level

Key Responsibilities

• Develop and implement strategies to enhance customer relationship management.
• Oversee customer engagement initiatives across various SHG brands.
• Analyze customer data to identify trends and improve customer satisfaction.
• Manage customer loyalty programs and CRM systems.
• Collaborate with marketing and sales teams to align CRM efforts.
• Respond to customer inquiries and resolve issues to maintain positive relationships.

Requirements

• Proven experience in Customer Relationship Management, preferably in hospitality.
• Strong understanding of CRM software and data analysis tools.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple projects and work effectively in a fast-paced environment.
• Strategic thinker with a customer-centric approach.
• Experience in a mid-senior level role.

Benefits

• Opportunity to work with a leading multinational hospitality group.
• Be part of a dynamic and growing organization with diverse brands.
• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Work in a vibrant and international environment in Dubai.