Customer Relationship Officer

Job Overview

ADIB – Abu Dhabi Islamic Bank is seeking a dedicated Customer Relationship Officer to join their team in Dubai, United Arab Emirates. This role focuses on building strong customer relationships, identifying financial needs, and promoting a range of Islamic banking solutions within a leading financial institution.

Company Overview

Abu Dhabi Islamic Bank (ADIB), a Public Joint Stock Company, is a prominent Islamic bank based in Abu Dhabi, UAE, committed to being a lifelong partner for its customers, colleagues, and community. With assets exceeding USD 34 billion and serving over 1 million customers, ADIB offers a comprehensive suite of financial services for individuals, corporates, and affluent clients, alongside brokerage, real estate, payments, and insurance services. The bank boasts an extensive UAE distribution network with more than 60 branches and an international presence across six strategic markets including Egypt, Saudi Arabia, the UK, Qatar, Sudan, and Iraq.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 1 Year+

Key Responsibilities

• Develop and maintain strong relationships with individual and corporate customers.
• Identify customer needs and offer suitable Islamic banking products and services.
• Achieve sales targets for various banking solutions including accounts, financing, and investments.
• Provide excellent customer service, addressing inquiries and resolving issues efficiently.
• Ensure compliance with all bank policies, procedures, and regulatory requirements.
• Actively participate in promoting ADIB’s brand and values within the community.

Requirements

• Previous experience in a customer service or sales role, preferably within the banking sector.
• Excellent communication and interpersonal skills (Arabic and English preferred).
• Customer-centric approach with a passion for service and sales.
• Ability to identify client needs and propose appropriate banking solutions.
• Strong problem-solving abilities and attention to detail.
• Proficiency in relevant banking software and Microsoft Office Suite.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for career development and professional growth within a leading Islamic bank.
• Comprehensive health and life insurance coverage.
• Access to exclusive employee banking benefits and discounts.
• Work in a dynamic and supportive multicultural environment.
• Contribution to a reputable financial institution with strong community values.