Customer Relationship Officer

Job Overview

Emirates NBD is seeking a Customer Relationship Officer to join their team in Dubai, United Arab Emirates. This role involves building and maintaining strong relationships with customers, understanding their financial needs, and providing excellent banking solutions to ensure high satisfaction and retention.

Company Overview

Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. As at 30th September 2023, total assets were AED 836 billion, (equivalent to approx. USD 228 billion). The Group has operations in the UAE, Egypt, India, Türkiye, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv, the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region. Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAE’s main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is committed to supporting the UAE’s Year of Sustainability as Principal Banking Partner of COP28 and an early supporter to the Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 1 Year+

Key Responsibilities

• Develop and maintain strong, lasting relationships with individual and business banking customers.
• Identify customer financial needs and effectively cross-sell suitable banking products and services.
• Handle customer inquiries, resolve issues promptly, and ensure a high level of service delivery.
• Process banking transactions accurately and ensure compliance with internal policies and regulations.
• Actively contribute to achieving sales targets and business growth objectives for the branch/unit.
• Stay informed about market trends, competitor offerings, and new product developments to better advise customers.

Requirements

• Bachelor’s degree in Business, Finance, or a related field is preferred.
• Minimum of 1 year of experience in customer service, banking, or a related financial role.
• Excellent communication, interpersonal, and negotiation skills.
• Strong ability to understand and articulate complex financial products and services.
• Proficiency in CRM software and Microsoft Office Suite.
• Knowledge of banking products, services, and local regulatory requirements.

Benefits

• Competitive salary and attractive performance-based incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and career growth within a leading regional bank.
• Exposure to a diverse customer base and international banking operations.
• Access to exclusive employee banking privileges and financial products.
• Work in a dynamic and innovative banking group with a supportive team environment.