Customer Relationship Officer

Job Overview

ADIB – Abu Dhabi Islamic Bank is seeking a Customer Relationship Officer to join their team in Dubai, United Arab Emirates. This role is crucial for building and maintaining strong customer relationships, providing exceptional service, and promoting the bank’s diverse range of Islamic banking products and solutions.

Company Overview

Abu Dhabi Islamic Bank (ADIB), a Public Joint Stock Company, is a leading Islamic bank headquartered and listed in Abu Dhabi- UAE, with a purpose of being a lifelong partner for customers, colleagues, and the community. Over the last two decades, ADIB has demonstrated consistent growth, with assets now totaling USD 34 billion. The bank currently serves more than 1 million customers through a balanced proposition combining a highly-personalized customer experience with world-class digital banking services. ADIB is a full-fledged financial service provider offering banking solutions for individuals, corporates, and affluent customers. The wider ADIB Group also provides brokerage, real estate and property management, payments, and insurance services. ADIB has one of the largest distribution networks in the UAE with more than 60 branches. Internationally, the bank maintains a presence in six strategic markets: Egypt, the Kingdom of Saudi Arabia, the United Kingdom, Qatar, Sudan, and Iraq.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Develop and maintain strong, lasting relationships with individual and corporate customers.
• Provide comprehensive customer service, addressing inquiries and resolving issues efficiently.
• Identify customer financial needs and offer suitable ADIB banking products and services.
• Ensure compliance with all internal policies, banking regulations, and Shari’a principles.
• Process customer transactions accurately and manage their accounts effectively.
• Educate customers on ADIB’s digital banking services and channels.

Requirements

• Excellent communication and interpersonal skills, with a focus on active listening.
• Strong customer service orientation and problem-solving abilities.
• Ability to work effectively in a fast-paced and dynamic banking environment.
• A proactive approach to understanding and meeting customer needs.
• Proficiency in both Arabic and English is preferred.
• Basic understanding of Islamic banking products and services is a plus.

Benefits

• Competitive compensation and a comprehensive benefits package.
• Significant opportunities for professional development and career advancement within a leading Islamic bank.
• Work in a collaborative and supportive team environment.
• Access to ongoing training programs to enhance banking and customer service skills.
• Opportunity to contribute to a purpose-driven organization dedicated to community.
• Experience a diverse and inclusive work culture in a global institution.