Customer Relationship Officer – UAE Nationals

Job Overview

Emirates NBD is seeking a dedicated Customer Relationship Officer specifically for UAE Nationals to join their team in Dubai, United Arab Emirates. This role involves building and nurturing strong customer relationships, understanding financial needs, and providing excellent banking services to clients.

Company Overview

Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. As at 30th September 2023, total assets were AED 836 billion, (equivalent to approx. USD 228 billion). The Group has operations in the UAE, Egypt, India, Türkiye, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv, the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region. Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAE’s main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is committed to supporting the UAE’s Year of Sustainability as Principal Banking Partner of COP28 and an early supporter to the Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelors-degree
• Experience: 3 Year+

Key Responsibilities

• Build and maintain strong, lasting relationships with UAE National customers.
• Understand customers’ financial needs and provide appropriate banking solutions.
• Ensure exceptional customer service and satisfaction across all interactions.
• Address customer inquiries, resolve issues, and escalate complex cases efficiently.
• Promote and cross-sell a range of banking products and services.
• Adhere strictly to all banking regulations and internal compliance policies.

Requirements

• Must be a UAE National.
• Excellent communication and interpersonal skills.
• Demonstrated ability to build and nurture client relationships.
• Solid understanding of banking products, services, and financial markets.
• Strong customer service orientation and problem-solving abilities.
• Ability to work effectively in a fast-paced and dynamic banking environment.

Benefits

• Competitive salary and comprehensive benefits package.
• Significant opportunities for career advancement and professional development.
• Work within a leading and highly respected financial institution in the UAE.
• Contribute to a national institution serving fellow UAE Nationals.
• Access to exclusive employee banking benefits and wellness programs.
• A collaborative and supportive work culture focused on growth.