Customer Service Analyst

Job Overview

SGS is seeking an enthusiastic Entry-Level Customer Service Analyst to join their team in Guayaquil, Guayas, Ecuador. In this role, you will be crucial in providing exceptional service and support to clients within the world’s leading Testing, Inspection, and Certification company.

Company Overview

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide exceptional front-line customer support and assistance to clients.
• Process client inquiries, requests, and transactions accurately and efficiently.
• Maintain clear, professional, and effective communication with all stakeholders.
• Ensure strict compliance with company policies, procedures, and service standards.
• Collaborate actively with team members to enhance overall service delivery and client satisfaction.
• Document customer interactions and resolutions thoroughly in the system.

Requirements

• Excellent verbal and written communication skills, both in Spanish and English (assumed given Ecuador location).
• Strong customer service orientation with a proactive and problem-solving attitude.
• Ability to work effectively and accurately in a fast-paced, client-facing environment.
• Proficiency in basic computer applications and data entry.
• High level of attention to detail and accuracy in processing information.
• Ability to quickly learn and adapt to new systems and processes.

Benefits

• Opportunity to join the world’s leading Testing, Inspection and Certification company.
• Path for professional development and career growth within a global network.
• Work in a supportive, dynamic, and collaborative team environment.
• Contribute to achieving the highest standards of quality, compliance, and sustainability.
• Receive comprehensive training programs for continuous skill enhancement.
• Competitive compensation and benefits package (if applicable).