Customer Service Assistant
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| Company Name | MMI – Maritime and Mercantile International |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
MMI – Maritime and Mercantile International is seeking a Customer Service Assistant to join their team in Dubai, United Arab Emirates. This entry-level full-time role focuses on delivering excellent customer service within a dynamic marketing, sales, and distribution organization.
Company Overview
As a subsidiary of the Emirates Group, Maritime and Mercantile International (MMI) is a dynamic marketing, sales, and distribution organization committed to achieving leadership and sustainable growth in chosen beverage categories and markets. Headquartered in Dubai, MMI is a leading alcohol distributor in the UAE and Oman, with significant travel retail experience and operations in 42 countries across East Africa, Gulf & Middle East, Indian Ocean, and South East Asia. MMI is dedicated to enhancing customer and consumer lives through innovative concepts like Le Clos.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Assist customers with inquiries, orders, and product information.
- Provide friendly and efficient support to ensure high customer satisfaction.
- Resolve customer issues and complaints effectively and promptly.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to enhance the overall customer experience.
- Adhere to company policies and service standards.
Requirements
- Excellent communication and interpersonal skills.
- A proactive attitude and a passion for customer service.
- Ability to work effectively in a fast-paced and dynamic environment.
- Strong problem-solving skills and attention to detail.
- Basic computer proficiency and ability to learn new systems quickly.
- Eligibility to work in Dubai, United Arab Emirates.
Benefits
- Opportunity to work with a leading international marketing and distribution company.
- Gain valuable experience in customer service within the beverage industry.
- Professional development and growth opportunities within the Emirates Group.
- Work in a diverse and multicultural team environment.
- Competitive compensation package.
- Exposure to a wide range of products and global markets.