Customer Service Assistant (Arabic Speaker)

Job Overview

Planet is seeking a Customer Service Assistant (Arabic Speaker) to join their team in Dubai, United Arab Emirates. This role involves contributing to exceptional customer experiences by leveraging integrated technology and payments solutions for retail and hospitality customers.

Company Overview

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. They create great experiences for millions of people who use their services daily, empowering customers by combining payments and software in ways that drive greater loyalty, increase revenue, and save time. Founded over 35 years ago with headquarters in London, Planet operates with more than 2,500 employees across six continents, serving customers in over 120 markets.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Provide exceptional customer support to Arabic-speaking clients, ensuring all inquiries are handled with professionalism.
• Effectively resolve customer issues and concerns related to integrated technology and payment solutions.
• Assist customers with product information, troubleshooting, and general service requests.
• Maintain accurate records of customer interactions and transactions within the CRM system.
• Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
• Adhere to company policies and procedures to ensure a high standard of service quality.

Requirements

• Fluency in Arabic and English, both written and verbal, is essential for this role.
• Proven experience in a customer service or support role, preferably within the IT or financial services sector.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a diverse, fast-paced team.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Strong commitment to delivering outstanding customer experiences.

Benefits

• Opportunity to work for a leading global provider of integrated technology and payments solutions.
• Competitive remuneration package and comprehensive benefits.
• Access to continuous professional development and career advancement opportunities.
• Work in a dynamic, inclusive, and international team environment.
• Contribute to innovative solutions that impact millions of users worldwide.
• Engaging work culture focused on customer satisfaction and technological excellence.