Customer Service Executive – E-Commerce (Consumer)

Job Overview

Al Khayyat Investments (AKI) is seeking a Customer Service Executive to join their E-Commerce (Consumer) team in Dubai, United Arab Emirates. This role is crucial for ensuring exceptional customer service within the retail sector.

Company Overview

Al Khayyat Investments (AKI) is a diversified, family-owned Emirati group established in the United Arab Emirates in 1965. With a history spanning six decades, AKI operates across nine industries in the Middle East, employing over 11,000 people. Recognized by Forbes as one of the Top 100 Arab Family Businesses of 2025, AKI focuses on sustainable growth and regional impact.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 2 Year+

Key Responsibilities

• Provide excellent customer service via various channels (phone, email, chat).
• Address and resolve customer inquiries and complaints effectively.
• Process orders, returns, and exchanges accurately.
• Maintain a positive and professional demeanor with customers.
• Collaborate with team members to enhance customer satisfaction.
• Stay updated on product information and promotions.

Requirements

• Proven experience in customer service, preferably in e-commerce.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems and customer service tools.
• Fluency in English (Arabic proficiency is a plus).

Benefits

• Opportunities for professional development and career growth.
• Work within a leading diversified group in the Middle East.
• Be part of a team committed to sustainable business practices.
• Enjoy a supportive and collaborative work environment.
• Access to various employee benefits.
• Contribute to the success of a growing e-commerce platform.