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    Customer Service Executive

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    Company NameAbrao LLC
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationDubai, Dubai, United Arab Emirates
    QualificationsNone / No Formal Education
    Experience1 Year+

    Job Overview

    Abrao LLC is seeking a Customer Service Executive to be responsible for preparing accurate and timely product/service quotations, responding to customer inquiries, and providing exceptional support throughout the pre-sales and post-sales process. The role involves coordinating with suppliers, logistics, and internal teams to ensure timely and competitive pricing while delivering excellent customer service.

    Company Overview

    Abrao LLC is a premier stockist and distributor of premium hospitality supplies, established in 2007. The company partners with reputed manufacturers of hotel operating equipment and suppliers from Europe, the United Kingdom, and the USA. They are a leading distributor for hospitality supplies in the GCC Region, providing tailored OS&E solutions to support seamless day-to-day operations for properties of all sizes.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: Diploma/Degree in Business, Commerce, or related field
    • Experience: 1–3 years’ experience in trading, customer service, or inside sales

    Key Responsibilities

    • Prepare and send quotations based on customer requirements and supplier pricing.
    • Respond to customer inquiries regarding products, pricing, and availability via phone, email, and chat.
    • Coordinate with suppliers for updated prices, lead times, and product details.
    • Follow up on quotations to maximize conversion and maintain customer relationships.
    • Update and maintain records of quotations and customer communications.
    • Support order processing and coordination with logistics and sales teams.

    Requirements

    • Diploma/Degree in Business, Commerce, or related field.
    • 1–3 years’ experience in trading, customer service, or inside sales.
    • Strong communication and negotiation skills.
    • Good knowledge of MS Office (Excel) and CRM/ERP systems.
    • High attention to detail and strong organizational skills.

    Benefits

    • Growing trading company with international exposure.
    • Dynamic work environment.
    • Competitive salary and benefits.

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