Customer Service Lead [Demand Planning/Supply Chain]
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| Company Name | itsu |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | London, England, United Kingdom |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
itsu is looking for a Customer Service Lead to join their Demand Planning/Supply Chain team. This full-time position is based in London, England, United Kingdom. The role involves providing excellent customer service and leadership within a dynamic food and beverage environment.
Company Overview
itsu is a leading Asian-inspired quick-service restaurant and grocery brand with over 80 restaurants across the UK, Belgium, and France. It also has a growing wholesale business across Europe and beyond. Since 1997, itsu has been committed to serving nutritious, Asian-inspired food. The grocery team develops unique Asian-inspired dishes and ingredients for major supermarkets.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Lead and manage the customer service team.
- Ensure high levels of customer satisfaction through excellent service.
- Handle customer inquiries, orders, and complaints effectively.
- Collaborate with the demand planning and supply chain teams.
- Implement and maintain customer service policies and procedures.
Requirements
- Proven experience in customer service and leadership roles.
- Strong understanding of demand planning and supply chain processes.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Passion for Asian-inspired food and the itsu brand.
Benefits
- Opportunities for career growth within a leading food and beverage company.
- Work in a collaborative and innovative environment.
- Be part of a team that is passionate about healthy, affordable food.
- Contribute to changing the world of fast food.
- Employee discounts and benefits.