Customer Service Lead – Supply Chain

Job Overview Chalhoub Group is seeking a Customer Service Lead to join their Supply Chain team in Dubai, United Arab Emirates. This role is responsible for leading customer service operations within the supply chain, ensuring a high level of customer satisfaction and operational efficiency. Company Overview Chalhoub Group is a leading partner and creator of luxury experiences in the Middle East, with a history spanning over seven decades. They operate a diverse portfolio of over 10 owned brands and distribute over 400 international names across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre. The Group is committed to innovation, seamless omnichannel experiences, and fostering a people-at-heart culture with a strong focus on diversity, equity, and inclusion. They are also committed to sustainability and aim to reach Net Zero by 2040. Quick Details Salary Range: Market Competitive Job Type: Full-time Qualifications: None Experience: 10 Year+ Key Responsibilities Lead and manage the customer service team within the supply chain department. Develop and implement strategies to enhance customer satisfaction and loyalty. Oversee daily customer service operations, ensuring timely and accurate issue resolution. Collaborate with other departments to streamline processes and improve overall service delivery. Monitor customer service performance metrics and provide regular reports to management. Train and mentor customer service staff to ensure high standards of performance. Requirements Proven experience in a customer service leadership role, preferably within supply chain or logistics. Excellent communication, interpersonal, and problem-solving skills. Strong understanding of customer relationship management (CRM) principles and tools. Ability to manage and motivate a team effectively. Experience in the retail luxury goods sector is a plus. Proficiency in relevant supply chain and customer service software. Benefits Opportunity to work for a leading luxury retail group in the Middle East. Be part of a company with a strong commitment to innovation and sustainability. Contribute to a people-at-heart culture that values diversity and inclusion. Competitive salary and benefits package. Professional development and career growth opportunities within Chalhoub Group. Work in a dynamic and international environment.