Customer Service Manager
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| Company Name | HSD Human Resource Solutions |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Lubumbashi, Haut-Katanga, Democratic Republic of the Congo |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
HSD Human Resource Solutions is seeking a Customer Service Manager to lead their client services operations in Lubumbashi, Democratic Republic of the Congo. This role is crucial for ensuring high levels of customer satisfaction and contributing to the company’s mission as an international HR solutions provider across Europe and Africa.
Company Overview
HSD Human Resource Solutions, a proud member of MELT GROUP, is a renowned international firm specializing in recruitment, temporary staffing, and professional training. With a significant presence in Europe and 15 subsidiaries across 14 Sub-Saharan African countries, HSD leverages its extensive database of over 250,000 diverse profiles to offer tailored HR solutions. The company is committed to adapting to market evolutions and supporting clients with innovative, performance-driven approaches.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Oversee and manage the daily operations of the customer service department.
- Develop and implement strategies to enhance client satisfaction and service quality.
- Lead, mentor, and motivate a team of customer service professionals.
- Act as a primary point of contact for key client accounts and resolve complex issues.
- Monitor service performance, analyze data, and generate reports for management.
- Collaborate with sales, recruitment, and payroll teams to ensure seamless client experience.
Requirements
- Minimum of 5 years of progressive experience in customer service management.
- Demonstrated ability to lead and develop high-performing teams.
- Exceptional communication, negotiation, and problem-solving skills.
- Strong understanding of HR services, recruitment, or temporary staffing industry is a plus.
- Proficiency in French and English, both written and spoken.
- Ability to thrive in a fast-paced, international business environment.
Benefits
- Opportunity to lead customer service for a leading international HR solutions company.
- Be part of a dynamic and multicultural team operating across Europe and Africa.
- Significant professional development and career advancement opportunities.
- Exposure to diverse international markets and HR challenges.
- Competitive salary and benefits package.
- Contribute directly to client success and business growth.