Customer Service Officer

Job Overview

nextjobz is seeking a dedicated Customer Service Officer to join their team in Khilkhet Thana, Dhaka, Bangladesh. In this full-time role, you will be crucial in bridging the gap between talent and opportunity by providing excellent service to users of the career platform.

Company Overview

nextjobz is a dynamic career platform powered by Akij Resource. It is specifically designed to bridge the gap between job seekers and employers, offering comprehensive solutions for talent acquisition and career growth in Bangladesh.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 3 Year+

Key Responsibilities

• Respond promptly to customer inquiries via various channels (phone, email, chat).
• Provide information about nextjobz platform features and services.
• Assist users with job applications, profile management, and troubleshooting.
• Resolve customer complaints and issues efficiently and courteously.
• Gather customer feedback to improve service quality and platform functionality.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Proven experience in a customer service role, preferably 3+ years.
• Excellent verbal and written communication skills in English and Bengali.
• Proficiency in using CRM software and other customer service tools.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work effectively in a fast-paced and dynamic environment.
• A degree or vocational certificate in a related field is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a leading career platform in Bangladesh.
• Professional development and growth opportunities.
• A supportive and collaborative work environment.
• Contribution to connecting talent with opportunities.
• Health and wellness programs.