Customer Service Officer

Job Overview

First Abu Dhabi Bank (FAB) is seeking a Customer Service Officer to actively sell and cross-sell banking products, process customer requests, and meet individual sales targets. The role involves promoting automated channels and ensuring high levels of customer experience.

Company Overview

First Abu Dhabi Bank is an inclusive environment that values diverse experiences, perspectives, ideas, and beliefs. FAB combines international experience with deep cultural knowledge and local expertise, providing strong team support and recognizing good performance.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School graduated
• Experience: 2 years’ relevant experience in banking sector

Key Responsibilities

• Actively sell/cross-sell asset and liability products to new and existing customers.
• Prepare, assess, and recommend loan product applications.
• Receive and process customer requests (e.g. account opening, online requests).
• Encourage customers to build balances and migrate to higher customer programs.
• Educate customers about automated channels and promote their migration.
• Meet individual sales targets and participate in retail sales team meetings.

Requirements

• High School graduate.
• 2 years’ relevant experience in banking sector.
• Familiarity with bank products, customer experience, and related policies.
• Ability to meet sales targets.
• Good communication and interpersonal skills.

Benefits

• Opportunities for professional development within FAB.
• Inclusive and supportive work environment.
• Exposure to international banking practices.
• Strong team support and recognition for good performance.
• Access to employee benefits and programs.
• Work in a culturally diverse and knowledgeable team.