Customer Service Officer
Apply to Job Here
| Company Name | Cleanaway Waste Management |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Central Coast, New South Wales, Australia |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
Cleanaway Waste Management is seeking a dedicated Customer Service Officer to join their team on the Central Coast, New South Wales, Australia. In this full-time role, you will be crucial in delivering exceptional service to a diverse range of customers, supporting Australia’s largest waste management company.
Company Overview
Cleanaway Waste Management Limited is Australia’s largest, publicly listed waste management company, employing over 10,000 individuals across more than 350 locations. They believe all waste is a resource, focusing on recovery, recycling, and reuse. The company provides comprehensive general waste management, recycling, and industrial services, delivered by a dedicated team of highly trained in-house experts.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 1 Year+
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and other channels.
- Provide accurate information regarding Cleanaway’s services, pricing, and operational procedures.
- Resolve customer complaints and issues efficiently, aiming for first-contact resolution.
- Process service requests, bookings, and changes with attention to detail.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with operational teams to ensure seamless service delivery.
Requirements
- Proven experience in a customer service role, preferably 1 year+.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using CRM systems and standard office software.
- Ability to work effectively in a fast-paced and dynamic environment.
- A passion for environmental sustainability and waste management is a plus.
Benefits
- Opportunity to work with Australia’s leading waste management company.
- Supportive team environment and professional development opportunities.
- Contribution to a sustainable future through essential environmental services.
- Competitive salary package and employee benefits.
- Stable full-time employment with a well-established organization.
- Access to employee assistance programs and health initiatives.