Customer Service Officer – VOX Cinemas

Job Overview

VOX Cinemas, a part of Majid Al Futtaim, is seeking a Customer Service Officer in Dubai, United Arab Emirates. This entry-level role is crucial for ensuring exceptional guest experiences and maintaining high standards of service in a dynamic entertainment environment.

Company Overview

Founded in 1992, Majid Al Futtaim is an Emirati-owned, diversified lifestyle conglomerate operating across the Middle East, Africa and Asia. The Group started from one man’s vision to transform the face of shopping, entertainment, and leisure to ‘Create Great Moments For Everyone, Everyday’. It has since grown into one of the region’s most respected businesses, employing 43,000 people, with owned assets valued at US$18 billion and has the highest credit rating (BBB) among privately held corporates in the region. Majid Al Futtaim owns and operates 29 shopping malls, 7 hotels and four mixed-use communities, welcoming more than 600 million customers through its doors every year.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Greet and assist guests with a friendly and positive attitude.
• Handle ticket sales, food and beverage orders, and resolve customer inquiries.
• Maintain cleanliness and orderliness of cinema lobbies and auditoriums.
• Process transactions accurately and efficiently using POS systems.
• Provide information on movie schedules, promotions, and cinema facilities.
• Ensure all guests have a pleasant and memorable cinematic experience.

Requirements

• Excellent communication and interpersonal skills.
• A passion for delivering outstanding customer service.
• Ability to work in a fast-paced and dynamic environment.
• Flexibility to work shifts, including evenings, weekends, and public holidays.
• A positive team player with a strong work ethic.
• Basic computer literacy and ability to learn new systems.

Benefits

• Opportunity to work with a leading entertainment brand, VOX Cinemas.
• Be part of a diverse and supportive team at Majid Al Futtaim.
• Gain valuable experience in customer service and hospitality.
• Employee discounts on cinema tickets, food, and other Majid Al Futtaim offerings.
• Opportunities for career growth and professional development.
• Work in a vibrant and exciting entertainment industry.