Customer Service Operations Specialist (Contract) – MariBank
Apply to Job Here
| Company Name | MariBank Singapore |
| Company Type | Private |
| Job Type | Contract |
| Salary Range | Market Competitive |
| Location | Singapore, Singapore |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
MariBank is seeking a Customer Service Operations Specialist for a contract position in Singapore. You will play a crucial role in ensuring seamless customer service operations for this innovative digital bank, committed to simplifying banking and empowering individuals and businesses to achieve their financial goals.
Company Overview
MariBank, a digital bank licensed by the Monetary Authority of Singapore (MAS) and a wholly-owned subsidiary of Sea Limited (NYSE: SE), is dedicated to simplifying banking and empowering its clients. Recognized for its innovative products and services, MariBank offers a suite of tailored financial solutions for both personal and SME banking needs, driving digital transformation across Greater Southeast Asia.
Quick Details
- Salary Range: Market Competitive
- Job Type: Contract
- Experience: 5 Year+
- Qualifications: None / Open to all applicants
Key Responsibilities
- Ensure efficient day-to-day customer service operations and support.
- Monitor and analyze customer service performance metrics and data.
- Implement and optimize operational processes to enhance customer experience.
- Collaborate with product and technology teams to resolve complex customer issues.
- Handle escalated customer inquiries and provide effective, timely resolutions.
- Contribute to developing and maintaining robust customer service policies and procedures.
Requirements
- Proven experience in customer service operations, preferably within digital banking or FinTech.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal abilities for effective collaboration.
- Ability to work independently and as part of a dynamic, fast-paced team.
- Familiarity with banking regulations and compliance standards, especially MAS guidelines.
- Proficiency in customer service software and CRM systems.
Benefits
- Opportunity to contribute significantly to a rapidly growing digital bank.
- Work with innovative financial technology and cutting-edge solutions.
- Be part of a dynamic and forward-thinking team in the FinTech sector.
- Gain valuable experience in the vibrant Singaporean financial market.
- Potential for career development and growth within MariBank and Sea Limited.
- Engaging and collaborative work environment focused on excellence.