Customer Service Representative

Job Overview

SFG Composites is seeking a reliable and well-organized Customer Service Representative to join our team. The ideal candidate will have solid customer service experience and is looking to grow within a manufacturing professional organization.

Company Overview

SFG Composites, previously known as Solico Composites, is a leading OEM manufacturer of composite products in Dubai. With a history dating back to 1966, SFG specializes in offering composite solutions across industries such as Construction, Sports, and Marine. The company’s state-of-the-art 520,000 sq. ft. facility in Dubai is supported by over 500 skilled professionals and focuses on producing custom, precision molded composite parts using various advanced manufacturing processes.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 2+ Years

Key Responsibilities

• Provide excellent customer service and support.
• Address customer inquiries and resolve issues promptly.
• Maintain accurate customer records and documentation.
• Collaborate with team members to enhance customer satisfaction.
• Follow up with customers to ensure their needs are met.
• Manage customer relationships effectively.

Requirements

• Bachelor’s degree (relevant field preferred).
• Minimum 2 years of experience in a customer service or similar role.
• Excellent English communication skills, both written and verbal.
• Excellent understanding of metric and US units of measurement.
• Valid Dubai driving license.
• Strong organizational skills and attention to detail.

Benefits

• Opportunity to grow within a Manufacturing professional organization.
• Work in a team-oriented environment.
• Develop key skills in communication and problem-solving.
• Gain experience in a leading OEM manufacturer.
• Be part of a company with a rich history and strong presence in the industry.
• Competitive compensation and benefits package.