Customer Service Representative

Job Overview

ALDAR is looking for a Customer Service Representative to join the team at Al Hamra Mall. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and enjoyable experience for all.

Company Overview

ALDAR Retail Management delivers exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and enjoyable experience for all.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: bachelors-degree
• Experience: 5 Year+

Key Responsibilities

• Greet and welcome all mall visitors warmly, providing signature guest experience.
• Respond to inquiries about stores, events, promotions, and services with confidence and professionalism.
• Guide guests with clear directions to stores, facilities, and amenities.
• Handle customer feedback, questions, and complaints promptly and courteously, escalating when needed.
• Manage lost and found procedures accurately and efficiently.
• Handle phone and email communications from guests.

Requirements

• 3–5 years of progressive experience in customer service, ideally within shopping mall environments, retail, luxury service, or hospitality.
• Bachelor’s degree or diploma in Business, Hospitality, or Marketing.
• Fluent in English (Arabic or other languages an advantage).
• Professional appearance, warm personality, and strong communication skills.
• Attention to detail, reliability, and a proactive, guest-first attitude.

Benefits

• Opportunities for professional development and career growth within ALDAR.
• Work in a collaborative and supportive team environment.
• Gain valuable customer service experience.
• Access to employee benefits.
• Engaging and inclusive work culture.