Customer Service Representative
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| Company Name | Manpower Middle East |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 2 Year+ |
Job Overview
Manpower Middle East is seeking a dedicated Customer Service Representative to join their team in Dubai, United Arab Emirates. This role involves providing exceptional service and support for their contingent and permanent recruitment workforce solutions, contributing to client and candidate satisfaction.
Company Overview
Manpower is the global leader in contingent and permanent recruitment workforce solutions. We provide the agility businesses need with a continuum of staffing solutions. By leveraging our trusted brands, we have built a deeper talent pool to provide our clients access to the people they need, faster. We effectively assess skills, keeping our associates ahead of the curve, so they can get the jobs done each time, every time.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 2 Year+
Key Responsibilities
- Handle customer inquiries and resolve issues promptly and professionally via various channels.
- Provide comprehensive information about Manpower’s services and solutions to clients and candidates.
- Maintain accurate and detailed records of all customer interactions and transactions.
- Collaborate effectively with internal teams to ensure seamless service delivery and problem resolution.
- Identify and escalate complex customer issues to appropriate departments for further action.
- Ensure high levels of customer satisfaction and contribute to building strong client relationships.
Requirements
- Proven experience as a Customer Service Representative, preferably within recruitment or IT services.
- Excellent verbal and written communication skills in English, with strong active listening abilities.
- Strong problem-solving skills and a meticulous attention to detail.
- Ability to work independently and collaboratively within a fast-paced team environment.
- Proficiency in using CRM software and other relevant office productivity tools.
- A customer-centric attitude with exceptional interpersonal skills.
Benefits
- Opportunity to work with a global leader in workforce solutions and recruitment.
- Competitive salary package and comprehensive benefits.
- Opportunities for professional development and career growth within the company.
- Work in a dynamic, supportive, and international team environment.
- Exposure to a diverse range of clients and industries.
- Contribute to a company focused on talent, agility, and impactful solutions.