Customer Service Representative
Apply to Job Here
| Company Name | Dumyah |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Amman, Jordan |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Dumyah is seeking a Customer Service Representative in Amman, Jordan. This role involves providing exceptional support to customers on Jordan’s largest e-commerce platform for women, ensuring a positive shopping experience across a wide range of products.
Company Overview
Dumyah, founded in 2016, is Jordan’s largest E-commerce platform dedicated to women, offering a vast array of products including maternity, baby gear, beauty, home, and pet supplies. Driven by a vision to enrich the motherhood journey, Dumyah’s skilled teams focus on customer satisfaction, product variety, fast delivery, and competitive prices. The company aims to be the leading tech provider of creative solutions for mothers in the Middle East, growing with talented professionals.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Respond to customer inquiries promptly and professionally via various channels (phone, email, chat).
- Provide accurate and helpful information regarding products, orders, and services.
- Efficiently resolve customer issues and complaints, ensuring customer satisfaction.
- Process orders, returns, and exchanges in accordance with company policies.
- Maintain a high level of product and service knowledge to assist customers effectively.
- Collaborate with other departments to ensure a seamless customer experience.
Requirements
- Excellent verbal and written communication skills in both Arabic and English.
- Strong problem-solving abilities and a genuine customer-centric approach.
- Ability to work effectively in a fast-paced e-commerce and retail environment.
- Proficiency in using customer service software and basic computer applications.
- Enthusiastic attitude with a passion for helping customers and enhancing their shopping journey.
- Ability to work independently and as an integral part of a dedicated team.
Benefits
- Opportunity to work with Jordan’s largest E-commerce platform for women.
- Be part of a dynamic and rapidly growing technology company.
- Opportunities for professional growth and skill development within a supportive environment.
- Contribution to enriching the motherhood journey for customers across the region.
- Collaborative and innovative team culture.
- Competitive compensation and employee benefits package.