Customer Service Representative

Job Overview

Uproot Clean is seeking a dedicated Customer Service Representative to join their team in Costa Rica. In this role, you will be the primary point of contact for pet owners, assisting with inquiries, providing support for Uproot Clean’s innovative pet hair removal tools, and ensuring a positive customer experience. Your efforts will directly contribute to helping pet owners enjoy their furry friends more by offering effective solutions to their common pet hair challenges.

Company Overview

Uproot Clean is a mission-driven company founded to tackle the widespread problem of pet hair for millions of pet owners. Recognizing the ineffectiveness and wastefulness of traditional solutions, Uproot Clean develops a range of well-made and highly effective tools designed to remove pet hair from upholstery, carpeting, rugs, clothing, and other surfaces. With hundreds of thousands of satisfied customers, the company aims to become a leading household name in the pet care and cleaning industry, enhancing the lives of pet owners worldwide.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Respond promptly and professionally to customer inquiries through various channels, including email.
• Provide comprehensive information about Uproot Clean products, including usage, features, and troubleshooting.
• Efficiently process customer orders, returns, exchanges, and warranty claims.
• Collect and relay customer feedback to relevant internal teams to aid in product and service improvement.
• Maintain accurate and detailed records of all customer interactions and transactions.
• Represent the Uproot Clean brand with enthusiasm, empathy, and a deep understanding of pet owner needs.

Requirements

• Proven experience in a customer service role, ideally within an e-commerce or product-focused environment.
• Exceptional written and verbal communication skills.
• Strong problem-solving abilities and a genuine customer-first mindset.
• Ability to work effectively both independently and as a valued member of a remote team.
• Familiarity with CRM software and other online customer support tools.
• A genuine passion for pets and an understanding of the challenges pet owners face with pet hair.

Benefits

• Opportunity to work with a rapidly growing brand dedicated to improving the lives of pet owners.
• Be part of a supportive, collaborative, and dynamic team environment.
• Gain professional development and career growth opportunities within the company.
• Access to employee discounts on all Uproot Clean products.
• Contribute to a company that makes a tangible and positive difference in people’s daily lives.
• Engaging and inclusive work culture that values innovation.